You have 7 days after receiving the order to request a return and an additional 7 days to return the products. The procedure is quick and easy and delivery is completely free.
1. go to our CUSTOMER SERVICE section at the bottom of the web page
2. select "RETURN FORM", fill in the appropriate information and click on submit
3. you will receive an email with the label to print and apply to the package, the tracking number to track the delivery and the telephone number of the courier
4. be sure to protect the products by choosing a box of an appropriate size and wrapping
5. arrange the collection of the package with the courier. Make sure that no more than 7 days have passed since you requested to return the item.
N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case.
As soon as your return package is delivered to us and the necessary checks are made, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.